• Generate vehicle inventory search results by stock type(new/used/certified), make, model, and price range. If no search results are found, a proper response is returned, and the customer can try another search. The software can also allow the customer to "request" a vehicle if a search comes back negative, allowing your sales personnel the opportunity to make the sale. Vehicle inventory search results are also capable of delivering such details such as a certified pre-owned vehicle logo, or an icon to designate that a photo is on file for the vehicle. Also, each vehicle in the search results can be selected by the customer in order to obtain a detailed, printable page with information about the vehicle, including the photo (if applicable). From each detailed vehicle page, customers can contact your designated e-mail box about that specific vehicle.
• Allow customers to check on their vehicle's repairs from their home or office. This is a tremendous benefit for customers who often just want to know if the vehicle repairs are completed, and do not want to wait on hold to find out. Customers can utilize several methods to check their vehicle, including, but not limited to, home telephone number, work telephone number, license plate, repair order number, repair order TAG number, and VIN.
• Allow customers to make service appointments on-line. This item is partially still in development. There are two options here. Appointments can be generated in realtime when the dealer is utilizing ADP™'s ERO (electronic repair order) software, complete with specific thresholds to prevent overscheduling, etc. The second option is appointments via e-mail (and optional SMS/PCS phone notification).
• Allow customers to check availability of parts. Customers can enter the part number they are looking for on the web site, and the system will return whether or not the requested part is in stock, and in the case of special order parts, allow the customer to contact the parts department for ordering. The parts availability results can optionally contain the list price, or some other calculated price of your choosing. On a positive result, the software can give the customer the option to e-mail or utilize an on-line order form (usually through a secure server URL).
• Allow customers to obtain the service history of a vehicle, provided that the vehicle was serviced by the dealer. This service history contains no identifying information other than the vehicle's VIN (which is used to retrieve the information), and the work request or problem, and the resulting diagnosis or repair (if any).
• Automated delivery of your vehicle inventory (and vehicle pictures) to automotive web sites such as AutoTrader as often as specified for maximum web exposure.
• Generate statistical e-mails regarding the dealer's web site usage by customers. These detailed e-mails show what customers are searching for, which vehicles they are viewing individually, which service repair orders were checked, and which parts were checked for availability.
• DEVELOPMENT: Improved and more detailed service history available to customers who establish an "account" via the web site, which would allow them to log on in order to get the detailed service history and retrieve other customer-specific information.
• DEVELOPMENT: Automated e-mails or cell phone notification (via SMS) when vehicle repairs are completed on the customer's vehicle.
• DEVELOPMENT: Integration with our Body Shop enhanced interface software (see our Products page) to allow customers to be more involved with the repair of their vehicle damaged from a collision.